Questions about traveling with a pet?

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About Pet Travel

Pet Travel was founded in 1998 by a travel agent, Jerry Hatfield, and his best friend, a Shih Tzu named Ruggles. Despite his interest in traveling with a pet, major hotels did not advertise themselves as being pet friendly and finding accommodations that would accept Ruggles was a challenge. After much researching, Jerry launched a website, dedicated to providing pet friendly hotels and other information to traveling pet owners. After a name change in 2011, was born.

Today, all of our employees work full time providing accurate and up to date information on pet passport and pet immigration information for almost every country in the world. Pet Travel is referred by the USDA and CFIA (Canada) as well as numerous embassies, the State Department, and military agencies worldwide. We are also referred by all the major airlines for pet travelers with questions on traveling by air with their pets.

Pet Travel has grown significantly with 8 people working full and part time on making the website more comprehensive and useful for the traveling pet owner. The Pet Travel Store opened in 2006 with an inventory of pet microchips, pet scanners, pet cargo crates and in-cabin carriers. Our store and corporate offices are located in Ft. Lauderdale, Florida where our employees work everyday serving pet travelers.

In 2011, we opened our sister company, Pet Travel Transport. This company assists with transporting pets both in and out of the United States when their owners cannot travel with them. We can handle pre travel veterinary visits, document preparation, validation and endorsement. We route and book your pet on the airlines that have a history of handling pets and fly the most direct route to your destination. We can also handle customs clearance and delivery.

Pet owners who travel worldwide with their pet can find pet import rules for traveling to over 220 countries on Pet Travel. If your trip involves air travel, our airline pet policies cover every major airline that we can find. Need information on traveling with a pet? Our pet travel articles will provide all the information that you need for your trip, and some useful at-home information as well.

We know how much your pets mean to you. That is why we are committed to provide you the most accurate and up-to-date information on traveling with a pet. Your questions and comments are welcome. Feel free to email us at or call us toll free at (877) 241-0184.

Pet Travel, Inc. Corporate Offices and the Pet Travel Store are located at 1097 NE 45 Street in Fort Lauderdale, Florida. We are open 9:00AM to 5:00PM EST to serve you with all you need to travel with your pet all over the world. In our store, you can find pet immigration forms, airline pet policies, ISO pet microchips, microchip scanners, cargo crates, in-cabin airline compliant pet carriers and much more. All of our employees are here to answer questions and assist you with your traveling needs.

Thank you very much for your trust in our services. We will continue to work hard to assist you and your pet wherever your travels take you.

Store Manager

Pet Transport Specialist

Executive Vice President/COO


Susan H. Smith
President/CEO, Pet Travel, Inc.