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Pet Policy United Airlines
Have questions or comments on United Airlines pet policies? Have you flown on United Airlines with your pet recently?

To the best of our ability, we ensure that recommendations given on reflect the current United Airlines pet policies. We cannot predict how United may enforce these regulations. Noncompliance may result in the need to deny boarding for your pet. We suggest that you minimize the disruptions that may occur by carefully following the rules of the airline you are using.

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Airline Pet Policy United Airlines

Airline Pet Policy United Airlines

Can my pet fly with me in the cabin? Yes (domestic only )
Can my pet fly with me as checked baggage? Yes (Certain Flights)
Can my pet fly without me as manifest cargo? Yes

Pets are not permitted on flights to Puerto Rico and Dominican Republic.

If your dog or cat meets the requirements listed in United Airlines pet policy to travel in-cabin, you will need an approved airline pet carrier. The carrier must have a waterproof bottom, have room for your pet to stand up and turn around, must fasten securly and have adequate ventilation.

Pets Allowed: United and United Express permits small cats, dogs, rabbits and household birds to travel in the cabin on flights within the continental United States (not Hawaii).

Cost: $125USD for this service which can be paid at the reservations counter at the time of check in. (An additional charge of $125 on flights with layovers more than 4 hours in the US or more than 24 hours outside of the US.)

Route Restrictions: Pets traveling to the United Kingdom cannot travel in the cabin unless they are service animals. No pets are allowed in the cabin on flights to Australia, Hawaii, Guam or other countries that require that they enter as manifest cargo. Pets are not permitted in First or Business Class on Boeing 747, 757, 767 or 777 aircraft due to lack of space under the seat.  If your pet's travel is international, it is likely that United will not allow your pet in the cabin.

Carrier Requirements: If your dog or cat meets the requirements listed in United Airlines pet policy to travel in-cabin, you will need an approved airline pet carrier. Carriers can be rigid or flexible and must have a waterproof bottom, adequate ventilation and secure fasteners. (Zippers are preferable.) The maximum dimensions for hard-sided kennels are 17.5 inches long x 12 inches wide x 7.5 inches high (44 cm x 30 cm x 19 cm). The maximum dimensions for soft-sided kennels are 18 inches long x 11 inches wide x 11 inches high (46 cm x 28 cm x 28 cm).

Age: Pets must be at least 8 weeks old, over 1 pound, and their carrier must fit comfortably under the seat in front of you. Your pet airline carrier will count as a piece of carry-on luggage.

Reservations: You must notify United Airlines that you are traveling with a pet. Reservations can be made online or by calling 1-800-864-8331. We suggest that you make your airline reservations as far ahead as possible as there are a limited number of pets allowed in the cabin of each flight. Travelers with pets are also not permitted to sit in bulkhead seats or seats in exit rows.

Service/Comfort Animals: Trained service animals are permitted to travel in the cabin with qualified individuals with disabilities. Comfort animals are also permitted with appropriate documentation provided at least 48 hours in advance by calling 1-800-228-2744 and verification by United to your mental health care professional. Therapy animals are considered neither comfort nor service animals.

Check-In: You must check in at the passenger counter as animals are not checked in at curbside.

United Airlines Pet Policy

If your pet is too large to fit under the seat, it is an animal other than a dog or cat, or if it is a very long flight, United may transport your pet in the cargo section of the aircraft according to its regulations. This section of the cargo department has the same temperature and pressure as the passenger cabin.

Pets Allowed: various

Route Restrictions: Pets are not allowed on flights to Dubai and Sydney. Pets traveling to the UK, Hawaii or Australia must do so as manifest cargo. United will not permit pets to travel as checked baggage to Kuwait or Bahrain from May 15 until September 15.

Reservations: call PetSafe Help Desk at 1-800-575-3335.

Cost: see United's cost table to transport pets.

Age: Puppies must be 10 weeks or older. Piglets must be 8 weeks or older.

Forms Required: An Airline Health Certificate issued within 10 days of travel is required. Additionally, all required paperwork for the country of destination will need to accompany your pet.

Pick-Up/Drop Off: Refer to United Cargo  Pick Up and Drop Off Locations in the United States. For international destinations, it will depend on the airport and you should contact United for that information. For flights into Mexico City, pets can no longer be collected at baggage claim; they will be taken to United's cargo facility where an agent will clear your pet with customs officials. You will pay for these fees when you pick up your pet. Note that pets should not be flown into Mexico City during the weekend when customs is closed.

Breed Restrictions: United will ship all snub nosed (Brachycephalic) breeds up to the age of 6 months or 20 pounds in a crate one size larger than normally required unless weather restrictions are in force. United will not ship English Bulldogs, Olde English Bulldogs, French Bulldogs or their mixes, however, they will ship the following snub nosed breeds in crates one size larger than normally required that have ventilation on all four sides: American Bulldog, Boston Terrier, Japanese Pug and Dutch Pug. United will also ship other snub nosed breeds including the Boxer, Brussels Griffin, Bull Terrier, English Toy Spaniel, Bulldog, Japanese Chin, King Charles Spaniel, Lhasa Apso, Pekinese and Shih Tzu.

United will ship the following dangerous dog breeds in IATA compliant CR82 reinforced crates: American Bully, American Staffordshire Terrier, Ca de Bou, Cane Corso, Dogo Argentino, Perro de Presa Canario, Pit Bull Terriers.

Weather Restrictions: All Boston Terriers, American Bulldogs, Pugs and mixes of these breeds will not be transported between May 15 and September 15. Travel between September 16 and May 14 are restricted to routes where the temperature will not exceed 85°F.

Crate Requirements: United will allow 2 puppies or kittens under 6 months to travel in the same carrier as long as they are of the same species and there is room for them, otherwise, only one pet is allowed per carrier. Click here for additional crate requirements.

Note that United cannot transport Series 700 kennels on their 737 700/800 and 900 aircraft.

Need an IATA compliant pet crate? Have a crate already? Need accessories for your crate?

Please note that United Cargo is having problems transporting series 700 crates on their 737 700/800 and 900 aircraft. 



GOT QUESTIONS??? We're happy to help. Please post to our blog or forum.
GOT COMMENTS??? It would be great of you to enter them below. Your experiences will provide insight to all pet travelers!!

I dont like the whole dangerous dog part. U dont u have some test the dogs temper and see if its dangerous before assuming all dogs from That is dangerous.
Posted on 2013-03-06 14:30:27.0
Dogs were bred to achieve certain desirable traits. It so happens that traits desired in the dogs listed above were for attacking, guarding, fighting, etc. So to sum it up...being aggressive. I agree that not all dogs of said breeds are necissarily aggressive, but it is in there genes and basic instinct to be that way. In order to protect themselves and being a dog owner myself, I have absolutely no issue with them putting restrictions on certain breeds.
Posted on 2013-03-07 13:16:40.0
Hello dog lovers I am indian american citizen trying to fly with my 4 months american bully pup and 4 differnent airlines denied me that this breed is danger. I was totally disspointed what 4 month puppy gonna do to somebody instead of fully grown dog. Airlines were qatar,turkish,british and emirates. Man dogs dont born mean . So I dont how this world gonna understand.
Posted on 2013-03-14 19:47:41.0
Posted on 2013-04-19 14:31:58.0
Lufthansa allows them up to 6 months in a normal crate after that you need a reinforced IATA CR82 (whatever the hell that means)
Posted on 2013-04-19 14:37:04.0
Yes the dangerous breed thing is lame, but we can't change it (for now). What I do need now is to find out how to make a reinforced crate? Does that just mean putting in metal bolts instead of the plastic clips that hold the two halves of a regular kennel together? There is almost no information on how to acquire one of these crates.
Posted on 2013-04-19 14:37:55.0
I am transporting rabbits from Hawaii to Florida and found the website useful for the bolts
Posted on 2013-04-22 06:44:42.0
Be happy! United it the only airline I found thus far that will fly "dangerous breeds"! They found some compassion that the other airlines do not have, ok so it has to be in a IATA compliant CR82 reinforced crates.. We can handle that!
Posted on 2013-05-15 00:14:45.0
How many days before my flight does my dog have to have his health certificate for in flight travel
Posted on 2013-05-25 01:16:37.0
"An Airline Health Certificate issued within 10 days of travel is required. Additionally, all required paperwork for the country of destination will need to accompany your pet. " --see above
Posted on 2013-05-28 01:50:51.0
will united airlines accept a shipping of a weimaraner mixed dog thats i 4months old during may15-sep15.the dog is in coachella californiamand needs to be shipped to the philippines
Posted on 2013-06-10 10:16:38.0
Anyone ever travel with a 3 month old kitten? If so, please give some helpful tips! Thanks
Posted on 2013-06-16 17:49:37.0
I just got scamed through your website what can I do to report it some way
Posted on 2013-10-20 03:33:46.0
We have nothing to do with these people. They steal our images and mis-represent themselves as professionals. You can report them at
Posted on 2013-10-27 22:32:47.0
United PetSafe almost killed my Greyhound on July 3, 2013. They never gave my dog or cat water, nor let them out their crates to relieve themselves, after 12 1/2 hours in their crates; even though I had paid extra for a "Safety Stop" in Houston. They left them on the stifling hot tarmac in Houston under the wing of the plane, instead of having them transported by an air-conditioned van, as advertised and promised. My Greyhound suffered severe dehydration and heat stroke because of the neglect and mishandling from United Airlines. She arrived in Boston with her crate covered in blood, feces and urine. Her kidneys were failing and she was urinating and defecting blood, brought on by the heatstroke. United refuses to reimburse me the $2700 it cost to save her life. They offered me $1000 on the condition that I sign a 4 page Non-Disclosure Agreement. They have killed many animals (Google Maggie Rizer and Michael Jarboe). United PetSafe IS NOT SAFE!
Posted on 2013-10-28 20:20:05.0
I would get an attorney and call the media
Posted on 2013-10-30 11:06:36.0
Inexcusable, deplorable, sickening!!!!!
Posted on 2013-10-30 15:07:45.0
Have you thought about contacting ABC World News & sharing your story? They do many human interest stories, both good and bad, to get the real story out.
Posted on 2013-10-30 16:51:18.0
I flew my dog to live with my in-laws. The airline made me buy a new kennel from them and nearly double the real retail value because the one I had wasn't good enough, even though the website said it was and when she arrived at her destination, she had been in her crate so long that she was covered in urine and feces. My father-in-law didn't go into detail, but I could hear the anger in his voice. She'd been locked in that crate for over 12 hours. United obviously needs to hire trained and experienced pet handlers instead of luggage handlers for the animals and make appropriate changes to their handling policies. I hope the SPCA sues the hell out of them.
Posted on 2013-10-30 18:14:22.0
Sorry about that. I purchased a dog from Louisiana once and the dog sseemed very traumatized from the flight.
Posted on 2013-10-30 19:50:38.0
get an attorney and sue them that is horrible no animal deserves to be treated like that nothing does that's ridiculous if no one stands up to them animals will continue to be treated this way please find more support and take action
Posted on 2013-10-30 20:22:48.0
Most airlines allow them, usually in soft side carriers. I would pack a pee pad in there, just in case :)
Posted on 2013-10-30 20:28:00.0
Is your fur baby ok? I posted your story all over. I would share with local news they love this kind of stuff
Posted on 2013-10-30 22:02:54.0
I am disgusted by United Airlines! Your story has been shared all over and all readers are outraged! How dare the airline offer a portion of the vet bill- they are entirely responsible for what occurred and all resulting medical bills! They will be damn lucky if you don't sue the pants off them!
Posted on 2013-10-31 00:06:33.0
We've flown kittens as young as ten weeks, small plastic carrier, I use double stick tape and put carpet on the floor of it. Send a bottle of water and small baggie of dry kitten food attached to the top (taped). United is very good about walking first time pet cargo users through the steps.
Posted on 2013-10-31 01:02:59.0
Ok so this entire story is a complete scam Wow that's horrible.
Posted on 2013-10-31 01:43:19.0
A simple rule of thumb: if you wouldn't do it, don't make your animal do it. The belly of a plane isn't climate controlled, pressure controlled, or sound proofed. It's cruel to put any animal through that without even adding human cruelty to the mix.
Posted on 2013-10-31 01:56:06.0
This story disgusts me!!!!! Thank you for sharing I will never ever ever ever fly with my lets as cargo I always knew it wasn't the best of ideas to do unless left with no other choice but I will drive 3,4,5 days before I fly my animals. Thank god your babies are still alive... Sue them do not let them get away with this
Posted on 2013-10-31 02:41:32.0
United airlines sounds like such a neglectful airline from all of the stories I have read. Thank you to those who share their stories on Facebook and other social media websites. This company is despicable! I will never support an airline that supports animal cruelty. I will also make sure that I share the stories of others so that people are aware of what could happen to their pet if they fly this airline. Lots of pet lovers out there! Let's spread the word!
Posted on 2013-10-31 03:03:38.0
Posted on 2013-10-31 03:45:25.0
Complain by email to
Posted on 2013-10-31 03:50:43.0
Are you kidding! I'm appalled. Nothing is worse than straight animal abuse! (In my eyes that is ANIMAL ABUSE) REPORT that company! They do not deserve to run that business!!
Posted on 2013-10-31 04:25:58.0
So sad. Shared your story and signed petition.
Posted on 2013-10-31 04:36:24.0
Posted on 2013-10-31 05:58:04.0
So awful! Hope ur babies are recovered from this traumatizing experience! Thanks for sharing ur story!
Posted on 2013-10-31 08:18:55.0
So you took video and pics of this whole "alleged" incident, your just as guilty!
Posted on 2013-10-31 08:20:02.0
I was planning a trip on united from NYC to Dubai with my dog! Now I know not to!
Posted on 2013-10-31 08:20:07.0
So wrong there needs to be justice.
Posted on 2013-10-31 08:44:04.0
I just cried , that would been torture. And the should be put in a crate and made to go threw the same treatment .
Posted on 2013-10-31 08:45:04.0
Post the pictures and especially the video you mentioned that you have of your pets' crates being kicked and left on the tarmac. They'll go viral in no time, and major news outlets will pick it up, and United's stock will suffer. That's how to really get their attention.
Posted on 2013-10-31 09:16:13.0
Shared and signed petition.
Posted on 2013-10-31 12:41:15.0
Very sorry about your pets. I won't use them. Thanks for the warning
Posted on 2013-10-31 14:42:27.0
I read your story, please don't stop getting this travesty out to all us animal lovers, good luck...
Posted on 2013-10-31 15:20:55.0
I hope you sue them and take them to task for their neglect and abuse suffered by your babies.
Posted on 2013-10-31 16:48:02.0
I'm sending an email to PETA
Posted on 2013-10-31 17:23:20.0
I have pictures of my dogs left unattended in their carriers on the Tarmac in Huston airport if this helps anyone with their lawsuit please contact me I will gladly provide them. Additionally I have filed a report with pet safe who assured me that my dog was on a flight with me. As did the captain and airline attendant. Only to find out that dog was not on the flight but on the next flight into SFO. I paid extra to have my dogs walked and wateredIn Huston and that did not happen.
Posted on 2013-10-31 18:38:34.0
I just read your post shared from your timeline. Sharing around to get the word out.
Posted on 2013-10-31 19:18:56.0
Contact PETA
Posted on 2013-10-31 19:26:23.0
How can you be happy if you let gets killed enroute?
Posted on 2013-11-06 04:54:56.0
i appreciate the feedback... however thousands of pets travel a week and most have ok experiences... I would like to see numbers to make an estimate if I should or not bring my pet with me on a flights
Posted on 2013-12-22 16:03:00.0
Just got back from visiting Mineapolis with my matipoo. Thank you to the United personnel who helped me with him. I will recommend United for people who are traveling with small dogs
Posted on 2013-12-28 21:05:20.0
welcome home
Posted on 2013-12-29 00:58:25.0
You can find the Air Travel Consumer Report issued by the Department of Transportation including Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation for 2012 here:
Posted on 2014-01-01 23:39:24.0
What type of vaccines would my dog need?
Posted on 2014-01-20 18:39:43.0
You want mom to send Leo there ? Or when ya come down to visit ya gon take him ? You should probably call your vets place , and tell them you want to bring him on an air plane and what shots would he need
Posted on 2014-01-20 18:54:48.0
It depends on where your pet is going.
Posted on 2014-01-23 04:42:06.0
Mickey Neill, please contact me through my Facebook Page, United Airlines Almost Killed My Greyhound. Thank you, Janet Sinclair
Posted on 2014-02-07 04:22:07.0
PetTravel , United Airlines has NOT reported Sedona's injury to DOT, as required by law. I do not trust those numbers. Janet Sinclair (UnitedAirlinesAlmostKilledMyGreyhound)
Posted on 2014-02-07 04:23:27.0
Pamela Lim Havel , I have done both. Thank you.
Posted on 2014-02-07 04:24:20.0
Edward Werderits , Thank you. You can follow what we are doing to hold United accountable by visiting my Facebook Page, UnitedAirlinesAlmostKilledMyGreyhound.
Posted on 2014-02-07 04:25:36.0
I need help. I need to book the cargo space with my dog. Minitua dachshund.From Japan narita transit to Chicago ohare and Ottawa Canada. I called united airline but they are not helpful. keep saying call this and call there the numbers are not exsist. Please anyone help me... Thank you...
Posted on 2014-04-28 09:35:44.0
Try Air Canada. They have lots of flights between these 2 cities. Also Cathay Pacific or Delta fly the route.
Posted on 2014-05-01 04:50:52.0
Does a pet emergency count when needing to cancel a flight
Posted on 2014-06-20 00:48:45.0
Coleen - we are not United Airlines and not able to answer your question. You will need to contact United PetSafe Desk directly.
Posted on 2014-06-20 18:36:55.0
We dont stop driving in our cars every day because some other irresponsible jerk might crash into us and kill us. I am sorry for any pets that were harmed by poor handling during transport or any other service for that matter, but accidents happen. Ok leaving dogs on tarmac 3 hours in 95 degree temps is not accidental, though not intentionally abusive, it is surely negligent, - anyway - thousands of pets fly on United safely every week, there is no reason to stop using them. Chances of your dog dying from flying are minuscule. I am a pet taxi and travel service provider. As the owner of Angel Pets of Houston I take pets to the airport and pick pets up for their owners who are unable to. When I am there picking up pets or dropping off pets the staff is always very attentive and caring towards the pets.
Posted on 2014-06-24 19:31:03.0
I utilized their services 3 years ago when I flew BB to Boston. I have to say the staff was PAWSOME, even the guy that came to pick her up in the Petsafe Van to motor her to the airplane was wonderful. I watched them every step of the way and can't think of one complaint. Well, just one. When I started crying my eyeballs out after they strapped her in her crate, the staff brought me a roll of paper towels that felt like sand paper. So maybe some soft kleenex? :-D Heck, I even had the staff crying! B-)
Posted on 2014-06-24 19:36:57.0
Are kennel fans aloud
Posted on 2014-07-27 22:36:57.0
I just took a flight and the dogs barked the whole time. United is horrible! This shouldnt be legal!!! Poor Janet!!!
Posted on 2014-07-29 01:13:33.0
We do not believe that United will permit kennel fans. We checked a few years ago and the answer was no.
Posted on 2014-08-01 02:27:43.0
Omg this is so sad to hear so many bad things of United Airlines is the only Airlines that will fly pitbulls. I don't know what to do. Is this my only option? :"(
Posted on 2014-09-09 02:02:32.0
Jessica - Delta will not permit American Staffordshires as checked baggage, however, they will fly them as manifest cargo. Remember as well that, although unfortunate incidents do happen, millions of animals are transported each year safely. Nothing will replace one lost pet, but, oddly enough, risks are higher for pets traveling by ground. Hard to believe, but true.
Posted on 2014-09-10 03:41:53.0
Just verified over the phone...and United no longer allows pets as checked bags on ANY flights. Just in cabin and PetSafe Cargo.
Posted on 2014-09-27 22:48:39.0
You are right; United stopped carrying pets as checked baggage a while back when they adopted Continental's PetSafe program when the two airlines merged in 2012.
Posted on 2014-09-30 03:14:53.0

The benefits of having a trained dog are endless. A few months ago I started to train mine with some online videos I found here: , they teach you step by step , for only $ 1 per 3 days! Try it, it's worth! Aggression, anxiety, biting, barking and disasters in the house have disappeared. My dog behaves excellent. And I have taught many tricks!
Posted on 2014-10-21 13:32:46.0
Hi, I am traveling with my pet in-cabin from the Netherlands to Chicago O'hare. How many days max should the health certificate be? 10 or 14 days max?
Posted on 2014-12-13 14:05:38.0
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