Questions about traveling with a pet?

Contact | Email | Facebook

Travel with Emotional Support Animals, Service Animals and Therapy Animals

Difference between Emotional Support Animals and Service Animals

Emotional support animals differ from medically certified service animals because Service Animals fall under the protective rules as established by the American Disabilities Act, (ADA) Air Carrier Access Act, and the United States Department of Transportation (DOT). Because their services help those with physical disabilities, they may accompany the people they serve in places where other animals would not be permitted such as in the cabin of an aircraft even when they exceed carry-on requirements. Find more information on traveling with a service animal.

Emotional support animals are used in Animal Assisted Therapy to improve the physical, social, emotional and cognitive condition of the patient. Most emotional support animals are dogs and cats, however this therapy can also include parrots, horses, elephants, lizards, and monkeys. The DOT is currently considering the addition of pigs to the list. These pet animals are now recognized as providing a valuable service to the elderly and to others with a medical disability and have recently reached the status of Service Animals.

When you travel with emotional support animals, the following airlines have indicated that they will honor the proper documentation on a case by case basis: Domestic - Air Tran Airways, Air Canada, Alaska Airlines, Allegiant Airlines, American Airlines, Delta Airlines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Southwest, Spirit Airlines, United, US Airways, and Virgin America. You will need to contact the airline and confirm that they will allow your pet on your route. Always remember, however, that there are countries that mandate that your pet arrive as air cargo including Emotional Support and Service animals.

A clarification has been issued as to policy for Emotional Support Animals traveling on Air Canada.

Delta has just announced that they will require rabies and health certificates as well as a declaration that your emotional support animal is trained and socialized.

International - Air France, Lufthansa, Japan Airlines, and Virgin Atlantic

Other foreign carriers may also follow the new rules, but they are not obligated to do so.

Note: Passengers intending to travel to the United Kingdom with Emotional Support Animals need to arrange pre-approval clearance and pay a processing fee. You will need to contact the appropriate Animal Reception Center.

The key to acceptance is a strongly worded letter from a medical professional stating that the well being of the pet's owner is at risk if they are separated from their pet. The most common reason is mental anxiety or depression and a letter from a psychiatrist will generally suffice. However, individuals with a heart condition may get a letter from their physician stating that the pet calms the pet owner and therefore reduces the risk of a stroke or heart attack.

Recent research suggests that people with psychiatric disabilities can benefit significantly from assistive animals, too. Emotional support animals have been proven extremely effective at ameliorating the symptoms of these disabilities, such as depression and post-traumatic stress disorder, by providing therapeutic nurture and support.

Definition of a Therapy Animal

A therapy animal is normally a dog that has been obedience trained and screened for its ability to interact favorably with humans and other animals. The primary purpose of a therapy dog is to visit people in hospitals, care homes and retirement centers who enjoy being visited by a friendly dog. They are generally handled by volunteers who both train the animals and then take them on visitations.

We offer a document that fully explains the rules regarding air pet travel with Service and Emotional Support Animal. It also explains the rules for taking an Service or Emotional Support Animal into a rabies free country such as the UK or Hawaii.

Pet Travel Comfort Animals
Need More Information?

Have a question? We have current and accurate information on traveling with your pet by air, sea or ground. Find more Pet Travel Information

If you have questions, you can post them directly to our Facebook page, blog, forum. We will answer them as soon as we can.