The Pet Travel Store wants you to be satisfied with your purchase.
We offer our customers the guarantee that is given by the manufacturer of the item.
In most cases we agree to replace an item you are not completely satisfied with if it is returned
within 30 days of purchase in the original packing materials in saleable condition.
SEE EXCEPTIONS BELOW
If you have a problem with your order, you can call us toll free at (877) 241-0184 or send us an email at custsvc@pettravelstore.com.
As long as the merchandise has not been used or damaged, you will be given authorization to return the item for replacement or exchange.
PLEASE NOTE EXCEPTIONS BELOW.
How do I return an item?
After you have received the authorization number, please carefully package and ship your return merchandise, with a copy of your order
to the following address:
IF BY UNITED STATES POSTAL SERVICE
Pet Travel, Inc.
PO Box 23364
Ft. Lauderdale, FL 33307
IF BY UPS, FedEx, DHL, ETC.
Pet Travel, Inc.
1816 N. Dixie Hwy.
Suite A-3
Ft. Lauderdale, FL 33305
You are responsible for the shipping cost to return the item to us.
We cannot accept COD's.
EXCEPTIONS:
PET CARRIERS THAT BEEN OCCUPIED BY A PET
For health and safety reasons pet carriers cannot be returned or exchanged if the pet
has been inside the bag.
If the pet has not occupied the carrier, then the carrier may be returned for credit or exchange.
MICROCHIPS ARE NOT RETURNABLE.
For health and safety reasons, we regret that microchips are NOT returnable.
BEFORE RETURNING AN ITEM
Send an email to custsvc@pettravelstore.com.
Or, call TOLL FREE 877 241-0184 and speak to Jason, Phil, Sue, or Randy. We would be happy to help you.
