The "pets in the cabin" service is no longer available on Air Canada.
Only certified, professionally-trained service animals assisting customers with disabilities will continue to be carried, free of charge, in the passenger cabin at the customer's feet-provided they have a registered training certificate and have been pre-registered through the Medical Assistance Desk at Air Canada Reservations.
For exceptions on travel to international destinations, please see check specific government regulations of any countries you are travelling to.
Pets in the baggage compartment
For travel on flights within Canada and flights to and from international destinations, including flights to and from the U.S.A., you must pre-register your pet for travel on the same flight as yours by contacting Air Canada Reservations within 24 hours of booking travel. Please note that temperature controlled and ventilated baggage compartments are available only on certain aircraft. Please refer to Additional Winter Restrictions listed below. Be sure, also, to check specific government regulations of any countries you are travelling to with your pet.
Charge for one way travel: (applicable taxes not included)
North America $105 CAD/USD
International $270 CAD/USD
Making a request to travel with your pet:
- Please note that requests to travel with an animal must be made within 24 hours of completing your booking with Air Canada Reservations at 1-888-247-2262.
- Pets that have not been pre-registered with Air Canada Reservations will not be accepted at the airport.
- Dimensions of the kennel and weight and breed of your pet must be given at the time of your call to Air Canada Reservations.
- A pet and kennel with a combined weight of less than 70 lbs (32.5 kg) is accepted for travel in the baggage compartment provided the owner is flying on the same flight.
- A passenger may not travel with more than two animals.
- Two pets travelling in one kennel are counted as two pets regardless of combined weight.
- A passenger may not travel with an animal that is being shipped for any commercial purpose.
- If the above conditions are not met, Air Canada Cargo (AC Live Product) must be used.
- The number of animals accepted is limited by aircraft type and may require the modification of your reservation to allow us to accommodate your pet.
PETS ONLY ACCEPTED AS AIR CARGO
IATA/APHIS APPROVED PET CARRIERS
Whether your pet is a Chihuahua or a Great Dane, there's a pet carrier to match. The carrier
must be made of hard plastic with holes on all four sides for ventilation. The carrier must have a waterproof
bottom, a spring lock front door, a water and food bowl attached to the inside of the front door, and
must have live animal stickers.
No part of the animal is allowed to protrude from the carrier. As a result, wire carriers are not permitted.
Soft-sided carriers are not permitted. All carriers must be secure and leak proof.
International regulations state that the carrier must be big enough to allow the animal to
stand, turn around and lie down comfortably. If the pet carrier does not allow the animal to do this,
Air Canada must refuse transport.
PREPARATION FOR TRAVEL
Since Air Canada assumes no responsibility for the care or feeding of pets while in transit, it is most important that you prepare both the cage and the animal ahead of time. Here's what you should do:
Feed your pet four to six hours prior to departure, as a full stomach may cause discomfort during travel.
Give your pet water right up to the time of travel. Be sure to empty the dish at Check-In otherwise spillage during the flight will give your pet a wet and uncomfortable ride. Leave the dish in the kennel so that our Agents can provide water in the event of an extended wait before, between or after the flight.
Tranquilizers and other medications are not generally recommended. Consult your veterinarian.
Cover the bottom of the kennel with absorbent material such as DryFur pet liners.
Do not lock the kennel door as Air Canada personnel may need to access your pet in the event of an emergency.
DOCUMENTATION
Many countries place restrictions on the entry of animals. Air Canada does not keep all this information on file. Please contact the nearest embassy or consulate of the destination country for information.
It is imperative that you comply with all restrictions, and are in possession of all documents required by the destination country. Failure to do so can lead to refused entry, lengthy quarantines or even the destruction of the animal on arrival.
For animals entering Canada, contact the Animal Health Division of Agriculture, Canada.
CONTACT INFORMATION
eMAIL: aclive@aircanada.ca
North America
Contact our Live Animal Centralized Call Center at 1-866-615-1155
Hours of Operation — 6:00 to 22:00 (EST)
PETS TRAVELING TO THE UK
Air Canada was the first North American carrier allowed to participate in United Kingdom's Pet Travel Scheme, which permits pet dogs and cats to enter the country as cargo without the usual 6 months quarantine as long as certain conditions are met. To read the complete details visit: http://www.pettravel.com/immigration/England.cfm
PET RESTRICTIONS FOR TRINIDAD/TOBAGO
Due to a veterinarian labor dispute, effective immediately, pets (including service animals) are not accepted for travel to/from Trinidad and Tobago as either carry-on or checked luggage.
Contact:
Reservations 888 247-2262
pet travel information 888 247 2262
http://www.aircanada.ca/services/luggage/pets.html
During periods of very cold weather the airline may require an ACCLIMATION CERTIFICATE. You can order this form online in our store.
http://www.pettravelstore.com/store-pet-immigration-forms1.html
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